PRIVACY

Good Neighbours conducts business with three major business principles: professionalism, transparency, and sustainability.
We are also committed to the responsibilities as a reliable organization through transparent accounting management and organizational operations.

The information we collect

Good Neighbours is firmly committed to the privacy of every individual who visits our website and to the integrity of our records. This Privacy Policy describes how we collect information on our website and how we use that information. Regardless of how you provide us with your personal information we strive to honor your privacy preferences.

Good Neighbors Canada commits to not transferring any consumer data to external organizations without explicit consent from the user, except as required by law or as necessary to fulfill the services requested by the user.

How we may use your personal information

The personal information you provide us when using our website – such as your name, postal address, email address, contact information, credit card information or other information – will be kept strictly confidential and used to support your relationship with Good Neighbours Canada, as well as to notify you of updated information.

If you allow us to, we will use personal information that you submit in an online form to place you on our mailing list for regular updates. If you do not wish to receive such mailings from Good Neighbours, you will have the opportunity at any time to request removal from future mailings by contacting us.

Also, if you allow us to, we will use your submitted email address to place you on our email list. If you do not wish to receive e-mails from us, you will have the opportunity at any time to request removal from future emails by unsubscribing from the list.

Good Neighbours strongly adheres to anti-spam practices in its email outreach. Newsletters sent on our list have easy-to-follow unsubscribe instructions at the bottom of each email, and lists are never shared with any third parties, other than Donor System Management platform.

How we protect your personal information

Good Neighbours takes information security seriously. We regularly review our procedures to ensure that your information is transferred, used, and stored responsibly. Our security measures include, but are not limited to limiting the number of staff with access to your personal information; and electronic and physical security measures.

Credit card security

We accept donations for sponsorship, projects, and other activities online through a secure site. The credit card charges are processed at our office. We have taken the steps required to ensure that our server encrypts your credit card information so that it may be safely transmitted over the Web and processed at our office. Your credit card information will not be released by Good Neighbours for any purpose.

Protection against fraud

Good Neighbours will never ask you to supply bank details via email; send money to support an individual child; provide accommodation for a child; enter into direct personal correspondence with a child without oversight by Good Neighbours.

SMS Opt-in

We respect your privacy and are committed to protecting your personal information. When you opt-in to receive SMS messages from us, your mobile number and any associated data will only be used internally within our organization and will not be shared with third parties for marketing purposes.

Our practices comply with the relevant privacy laws and regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the Ontario Privacy Act. We ensure that your data is kept secure, and we will not use or disclose your mobile number for purposes other than delivering the SMS messages you have explicitly requested.

You have the right to withdraw your consent at any time by replying to our SMS messages with the word “STOP,” or by contacting us through our provided communication channels. Upon unsubscribing, your information will be promptly removed from our SMS list.

We will never use your mobile number for any purpose outside of our internal communications or share it with external parties, ensuring compliance with applicable privacy laws in Canada and Ontario.

For any questions or concerns about our SMS opt-in process or privacy policy, please contact us directly.

We respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Good Neighbours collects and uses information about you when you opt-in to receive SMS messages from us.

Information We Collect

When you opt-in to receive SMS messages, we collect:

  • Your phone number

  • Consent to send SMS messages

  • Your basic contact information

How We Collect Your Information

We may collect your information:

  • Directly from you, such as when you complete a form or contact us

  • Automatically, such as when you interact with our website

  • From others, such as when we receive information about you from third parties

How We Use Your Information

We use your information to:

  • Send you the SMS messages you’ve opted in to receive

  • Provide updates on your donation based on your preferences

  • Operate our business

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. You can review our SMS terms above for additional information about the opt-out process.

To Whom We Disclose Your Information

We may disclose your information to:

  • Our affiliated companies

  • Third-party service providers, business advisors, or consultants who provide services to us

  • In connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets

  • As required by law or administrative order

  • To assert claims or rights or to defend against claims

However, we do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. We do not share your mobile opt-in or SMS consent with anyone.

Protection of Information

We take steps to protect your information against unauthorized use or disclosure.

Updates

We may periodically update this Privacy Policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.

How to Contact Us

You can reach us by texting the word HELP for support.

Note to parents and children

Good Neighbours is concerned about the protection of online privacy for all our website users. We are particularly respectful of the privacy of our young users. We encourage parents to monitor their children’s use of the Internet and to help us protect their privacy by instructing them never to provide personal information on this website or any other without permission. We will never attempt to extract unnecessary information from you, regardless of age.

Good Neighbours welcomes children to learn more about our organization and, where appropriate, participate in our activities. However, we encourage this to be done only with their parents’ knowledge and supervision.

Good Neighbours does not knowingly solicit data from children, nor do we knowingly market to children.

Opt-out

Good Neighbours gives you the opportunity to opt-out of receiving additional information from us at any time. If you do not wish to receive mailings and/or emails from Good Neighbours, you will have the opportunity at any time to request removal from future mailings and/or email by contacting us or unsubscribing from the e-mail list. If you ever experience difficulty removing yourself from our mailing or email lists, please contact Good Neighbors at the information provided at the end of this page.

How you can access or correct your information

If you would like to request access to review, update or change the information you have supplied in any way, feel free to contact Good Neighbours Canada at any time. You can correct factual errors in your personally identifiable information by sending us a request that shows the error. We use this procedure to better safeguard your information. To protect your privacy and security, we will also take steps to verify your identity before providing information or making corrections.

Links to other websites

In order to provide a more comprehensive, interactive, and educational site, this site contains links to other websites. We do our best to carefully choose those sites with which we link, but cannot take responsibility for the practices or content of these sites. We encourage you to review the privacy policies posted on any sites you may visit before providing personal information.

Security

We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information in our possession. When you provide credit card information to make a donation, we use the industry standard for Internet security – Secure Socket Layer (SSL) technology – to help protect the information you provide. This internet encryption standard scrambles data as it travels from your computer to our server. Please note, however, that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our Web site when a “lock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”

Privacy policy changes

If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should regularly review this privacy policy section of our website.

Any changes to this policy will be posted prior to their implementation.

Contacting us about your privacy preferences

If you have any questions regarding this privacy, contact Good Neighbours.

Good Neighbours Canada
1585 Markham Road, Unit 213
Scarborough
ON, M1B 2W1 1 (833) 614-GOOD (4663)
hello@gncanada.ca

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